FAQs

💡 About Casivo

What is Casivo?
Casivo is an online retail brand offering practical, innovative, and lifestyle-focused products. Our goal is to provide high-quality items that improve everyday life through smart design and reliable performance.

Who are Casivo products for?
Casivo products are designed for everyday users seeking convenience, functionality, and value — suitable for home, travel, work, and personal use.

📦 Shipping Information

How much is shipping?
We offer free standard shipping worldwide on all orders.

How long does shipping take?

  • United States: Estimated delivery is 7–10 business days

  • International: Estimated delivery is 15–25 business days

Delivery times are estimates and may vary due to customs clearance or local carrier processing.

When will my order ship?
Orders are typically processed within 1–3 business days before shipping.

📍 Order Tracking

How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number.
You can track your shipment via our Track My Order page.

When will I receive my tracking number?
Tracking information is usually sent 2–3 business days after your order is placed.

If you have not received tracking details within 5 business days, please contact us.

I lost my tracking number. What should I do?
Please email support@casivoshop.com with your full name and shipping address, and we will resend your tracking information.

✏️ Order Changes & Cancellations

Can I change my order after placing it?
Yes. You may request changes within 12 hours of placing your order.

We can update:

  • Shipping address

  • Name

  • Email address

  • Phone number

Can I cancel my order?
Order cancellations are accepted within 12 hours of purchase, if the order has not been shipped yet.
Once an order has been shipped, it cannot be canceled.

💳 Payments

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.
All payments are securely processed through Shopify Payments and Stripe.

Is my payment information secure?
Yes. Casivo does not store your payment details. All transactions are encrypted and handled by PCI-compliant payment providers.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy starting from the date of delivery.

Returned items must be unused, in original condition, and returned with original packaging.

How do I request a return or refund?
To initiate a return, please contact support@casivoshop.com with your order number.
Refunds are issued to the original payment method once the return is approved.

What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos or videos of the issue.
We will offer a replacement or refund where applicable.

🕶️ Customer Support

How can I contact Casivo support?
You can reach us anytime at:
📧 support@casivoshop.com

How long does it take to receive a response?
Our support team responds to all inquiries within 24 business hours, Monday through Friday.